Questions

Does the customer need TipBop?

No, and that is the point. They tap your tag with their phone and a web page opens. There is nothing to install and no account to make. Most people have paid and put their phone away in about six seconds.

What does TipBop cost me?

Nothing. There is no subscription, no monthly fee, and no cut taken out of a tip. If a customer chooses £10, you receive £10.

Why does the customer pay the fee?

Taking a card payment costs money. The fee is 40p plus 4% of the tip, so on a £10 tip it is £0.80 and the customer is billed £10.80.

It is added on top rather than taken out because otherwise the amount the customer chose and the amount you received would be two different numbers. The customer sees the fee before they pay. It is never hidden, and it is never taken from your tip.

How quickly does a tip arrive?

Your tips are paid out to your bank automatically as soon as they add up to £20.00, and they usually land the next working day after that. Not next payday, and not at the end of the month.

Sending one small tip to your bank on its own costs more than the tip earns, so they wait for company. Nothing waits for ever: anything still sitting after a month goes out anyway.

A tip shows in the app the moment it is paid, before it reaches your bank, so you always know what is on its way.

Can my employer see my tips?

Not through TipBop. There is no employer account and no manager view, because the payment is made to a Stripe account in your own name and the venue is not a party to it. It does not go through the till, a tronc, or payroll, so there is nothing for your workplace to receive, hold, or share out.

That is a statement about where the money goes. It is not a statement about what your workplace is allowed to ask you.

Do I need permission to use TipBop at work?

Ask first. Where you work still has a say in what you wear and carry on shift, and starting quietly and explaining later is how a good arrangement turns into a disciplinary one. If they say no, that is a real answer, and TipBop will not help you work around it.

The app carries a short letter you can show a manager. It explains what TipBop is, what the venue does and does not have to do, and that no money passes through the business. You will find it during setup and afterwards in Settings.

What about tax?

Your tips are your income to declare. TipBop writes the figure out for you, per tax year, ready to hand to HMRC or an accountant.

What that statement is: every succeeded tip in a UK tax year, with the date, the time, the venue and the amount, both ends of the period in words, and a total. As a PDF for an accountant or a spreadsheet to add up yourself. The years offered are the ones you actually earned in, worked out from your own first tip.

What it is not: TipBop does not file anything, does not withhold or deduct anything, is not your employer and is not the payer. It does not give tax advice, and it will never suggest you leave a tip off a return. Every statement says so on its face.

What if somebody disputes a tip?

Because a tip is paid straight into your own account, you are the merchant of record. If a customer disputes one with their bank, TipBop covers it: the money does not come back out of your account. Disputes on tips are rare, and TipBop tells you as soon as one happens. Accounts opened before 25 August 2026 work the other way round, and those workers were told so at the time. The terms set this out in full.

Does TipBop hold my money?

No. There is no TipBop balance and your tips never pass through one. The customer’s payment is made to your own Stripe account, and TipBop’s fee is collected from that payment as it happens. TipBop could not hold your tips back, because it never has them.

Can I use it at more than one workplace?

Yes. The tag is yours, not a venue’s. It carries your profile and pays your account wherever you are using it, so a second job or a new job needs no handover and nobody’s permission to transfer.

Is there a smallest or largest tip?

The smallest is £2 and the largest is £250. A customer can pick one of the suggested amounts or type their own within that range.

What do I need to sign up?

An email address and your first name is enough to get in. Before any money can be paid out, Stripe has to check who you are, which means your name, date of birth and address. That is the law for anyone receiving payments, not a TipBop rule. You do not need your bank details until there is money waiting to move.

What if I lose my tag?

Switch it off in the app and anyone who taps it sees a plain page saying the tag is not active. Nobody can be paid through it and nothing about you is on it: the tag carries a link, never your details. Then add a new one.

Something else

The support page covers what to do when something has gone wrong. For anything else, email hello@tipbop.com and the TipBop team will reply.