Help

A tip has not arrived

When someone taps your tag and pays, the tip shows in the app straight away. The money is paid out to your bank as soon as your tips add up to £20.00, and usually lands the next working day after that.

• Open the app and check your home screen. A paid tip shows there straight away, before it reaches your bank.
• A payout sent on a Friday, a weekend or a bank holiday lands on the next day your bank is open.
• Still nothing two working days after your tips passed £20.00? Email hello@tipbop.com. Tell us your first name and roughly when the tip was, and we will find it.

A tip shows as refunded or disputed

Tips are paid straight into your own account, so you are the merchant of record. If a customer disputes a tip with their bank, TipBop covers it: the money does not come back out of your account. Disputes on tips are rare, and we will tell you straight away if one happens. Accounts opened before 25 August 2026 work the other way round, and those workers were told so at the time. The terms explain this in full.

You cannot sign in

You sign in with your email. Ask for a link, then open it from the email itself. Do not copy it out, because a copied link can be cut short and stop working.

Lost your phone? A live session can see where your money goes and can change the bank account it goes to. In the app, go to Settings and choose "Sign out everywhere". That ends every session without touching your tips, your tag or your money. If you cannot get in to do that, email us.

Deleting your account

In the app, go to Settings, then "Your account", then "Delete my account". It is not a flag. It really deletes.

No app to hand? Sign in at tipbop.com/app and do the same from Settings. Or email hello@tipbop.com from the address you sign in with, and we will delete it for you.

Gone straight away

• Your first name, photo, email and sign-in.
• Every tag you have. They stop working at once. Anyone who taps one sees a plain "This tag isn’t active" page.
• Your notifications, and every session on every device.

What stays, and why

• Your past tips stay as payment records, with your name removed. Real money moved through your own account, and the law requires records of payments to be kept.
• The Stripe account id stays on those records, because a card dispute can arrive months later and that is the only way to answer one.

We ask Stripe to close your payment account at the same time, and we tell you honestly whether it agreed. Stripe keeps its own record of payments and identity checks for as long as the law requires. To ask Stripe directly, use their privacy team at stripe.com/privacy. The privacy policy has the full detail.

Getting in touch

Email hello@tipbop.com. Include your first name and what happened, and the TipBop team will reply.

Did you pay a tip and need help? A customer who paid can email the same address and quote the reference on their card statement or Stripe receipt. It starts with pi_. We will sort it out.